TERMS OF SERVICES
IBIKEFLORENCE is trade mark property of WORLDING SOLUTIONS Tour Operator via de' Lamberti, 1 50123 Firenze, by Worlding Solutions snc via della verruca, 7 56010 Vicopisano (PI)
Worlding Solutions organizes and carries out the excursions presented in this website on the basis of the administrative authorisation of the Florence Provincial Authority, DIA dated 08.2.2007.
The programme conforms to the text established according to the D.L. 111/95, approved by EEC regulation no. 90/ 314.
Notwithstanding any contrary clause, the contract is governed by the provisions of law no. 1084 dated 27.12.77, ratification and enactment of the International Convention relating to the Travel Contract (C.C.V.)
Bookings are subject to place and language availability
No minimum number required to start the excursion, unless specified.
During our tours, the guide and accompanying service can be performed in various languages.
The English language is always guaranteed.
There will be no penalty for cancellations of excursion bookings communicated in writing to the organisation at least eight days prior to the booked excursion date. Between eight and two days prior to the excursion, 10% of the fare will be payable; less than two days prior to the excursion payment of the entire amount will be due and no reimbursement will be granted.
No reimbursement will be granted to any client who is not at the place of departure at the time established; similarly, no reimbursement will be granted to clients who lose contact with the guide or who do not complete the excursion.
If for any reason the organization cancels the excursion, the client may claim reimbursement only of the sum paid.
During the periods of greatest attendance, despite of the reservations, the entry to the museums could be subjected to delays against the prearranged timetable, which are not attributable to the organization staff responsibility.
Where, due to operational difficulties or reasons beyond its control (travel conditions, strikes, changes in opening hours, closure of museums, delays or other problems), the organisation is obliged to change the programme, then an alternative itinerary and/or visits to other museums will be proposed, without any variation to the established tariff, and the client will be informed prior to departure.
In the case of unexpected increases of individual prices, exceeding 10%, as a result of new taxes or duties, the tariffs will be adjusted and the clients notified in writing.
The excursions scheduled in the program are covered by third-party insurance for the risks, the indemnity limits and the guarantees laid down in D.L. 111/95 with EUROP ASSISTANCE policy n. 26679.
The organization cannot accept responsibility for damage caused by third parties or for reasons beyond their control, and cannot be held responsible for the loss of valuables, luggages or objects during excursions.
Any complaint by the client must be communicated in writing to the organization staff within and no later than 10 business days after the date of the tour.
Any disputes will be settled by The Court of Florence.
The program and the tariffs indicated are valid from 1 January 2011 to 31 Oct 2011.